New to KeystoneOps?
Start with What is KeystoneOps? for a one-page tour of what’s in the box, then follow the 10-minute setup order to stand up a fresh trust. Evaluating? Everything here is what your team will actually use — no demo-ware.
KeystoneOps Documentation
One platform for IT, estates, governance, safeguarding, and finance. Here's how to run it.
Two ways in
Section titled “Two ways in”Already using it?
Jump to your area below, or use search (top-right) to find a topic fast. Every article is tagged for its audience — admins, the helpdesk team, or everyone who raises tickets — shown as a badge under each title.
By product
Section titled “By product”Each KeystoneOps product stands alone but shares one sign-in and one data spine. Pick where you’re working.
Helpdesk + ITSM Tickets, SLAs, automation, changes, problems, projects, knowledge base.
Portal The self-service front door: my tickets, the catalogue, triage, approvals.
Assets Device register, licences, lifecycle, stocktakes, on-prem discovery.
Estates Sites, buildings, PAT/EICR/asbestos schedules, contractors, lettings.
Governance & risk Risk register, policies, committees, meetings, declarations, FOI/SAR.
Health & Safety Incidents + RIDDOR, risk assessments, checklists, fire drills, trips.
People The controlled staff record the SCR and H&S check against.
Single Central Record KCSIE-mandated checks with a matrix view and auto-flagging on expiry.
Getting started
Section titled “Getting started” Raising a ticket For pupils and staff — the absolute basics.
Agent workspace tour Orientation for the helpdesk team — queues, the worktop, the omnibar.
Admin shell — what's where Orientation for trust admins, plus the setup order for a new trust.
Set up MFA Secure your account in two minutes.