System settings
For adminsSystem settings
Section titled “System settings”The system settings page is the per-workspace dial for operational behaviour — not user-visible content (that’s branding, not API keys (that’s API keys), but the engine-room knobs.
What you can set
Section titled “What you can set”- Locale —
en-GB(default),en-US, etc. Drives date formatting, number formatting, plural rules in UI strings. - Timezone —
Europe/London(default). Used for date displays, scheduled jobs, audit timestamps. Set this once; don’t change after the trust has data, since historical timestamps’ display will shift. - Maintenance mode — toggle. When on, non-admin users see a maintenance banner / are blocked depending on the configured behaviour.
- Retention windows — per-data-class days-to-keep settings. Audit log retention, attachment retention, etc. Beyond the window, automated jobs prune.
Maintenance mode
Section titled “Maintenance mode”Maintenance mode is for genuine outages — database migrations, backup restores, planned downtime. Two behaviours:
- Banner only — page still loads, banner says we’re in maintenance. Suitable for a brief read-only window.
- Full block — non-admin users see a maintenance page and can’t access any surface. For larger work.
Don’t leave maintenance mode on indefinitely. The intent is short windows; long windows degrade trust.
Retention windows
Section titled “Retention windows”Each retention setting is days-to-keep. Common defaults:
- Audit log — 730 days (2 years). Beyond this, audit rows are pruned by a scheduled command.
- Attachments — 1095 days (3 years). Pruning runs nightly.
- Soft-deleted records — 90 days. Beyond this, soft-deleted rows are hard-deleted.
Increase if your trust’s policy requires longer retention. Decrease only after consulting your DPO — shorter retention can breach record-keeping obligations.
Gotchas
Section titled “Gotchas”- Locale and timezone changes after data exists shift the display of historical timestamps. Don’t change casually.
- Maintenance mode blocks everyone, including non-admin agents. Don’t toggle on then walk away.
- Retention windows drive automated deletes. Setting audit log = 30 days will prune two years of audit on the next nightly job. Read carefully before changing.