Signing in to the portal
For everyoneSigning in
Section titled “Signing in”The portal lives at /login. What you see there depends on what your trust has set up.
Single sign-on (most schools)
Section titled “Single sign-on (most schools)”If your trust uses Microsoft 365, Google Workspace, or another identity provider, the sign-in page shows a row of buttons — one per provider. Click the one your IT team told you to use. You’ll bounce out to that provider’s familiar sign-in page, then back to Keystone.
If you’re already signed into your work email in this browser, the round trip is silent — you’ll land straight on the portal home page.
Username and password
Section titled “Username and password”Some trusts run a directory (LDAP) or have set up local accounts. In that case you’ll see a username/email and password form. Fill them in and submit.
If you mistype your password a few times in a row, the account locks for a short period. There’s no public timer — when the lockout expires, sign-in just starts working again. If you’re locked out and need access urgently, contact IT.
What if there’s no sign-in form?
Section titled “What if there’s no sign-in form?”A fresh install with no identity provider configured shows a dev mode form that accepts any email address. That’s deliberate — it lets a system administrator get into the wizard to wire up real sign-in. If your production trust has slipped into this mode, contact IT immediately; the data is unprotected until they finish configuration.
Forgot your password
Section titled “Forgot your password”There’s no “forgot password” link, because for most users your password is held by Microsoft, Google, or your school’s directory — not Keystone. Reset it where it lives. If you’re on a local account, ask IT to reset it for you.